10:45 AM | MORNING BREAK-OUT SESSIONS
Diversity Done Differently
Rommel Anacan | President, The Relationship DifferenCE
Diversity is one of the hottest issues in the workplace today. We know that embracing diversity and our differences creates higher-performing teams. Yet we also know that this is easier said than done. In fact, according to a Harvard University study many "diversity training" strategies don't even work! You’ll walk away from this training workshop feeling equipped, empowered, and excited to make diversity your competitive advantage.
LEADERSHIP MASTER CLASS
MATT EASTON | FOUNDER, LEASING UNIVERSITY
As a property manager you have one team, but two different manager hats: leasing and maintenance. Sometimes that divide can make it difficult to manage your asset efficiently and effectively. In this session you will learn to how to lead your team so that they can accomplish more and coach your team on how to deal with even the most difficult residents.
INNOVATING FROM THE OUTSIDE IN
LISA TROSIEN | SPEAKER, THE APARTMENT EXPERTS
Looking outside your industry for fresh, innovative strategies is the best way to ensure continued growth and success for your organization, people, and properties. This session takes an in-depth look at atypical non-multifamily housing leaders (no Disney, Southwest, Starbucks or Nordstrom) in the areas of marketing, sales, leadership, diversity, customer loyalty and more. This class dives into successful, original approaches, providing a blueprint for adapting these changes in your own company.
MAKE THE SHIFT FROM BURNT OUT TO REIGNITED
AMY KOSNIKOWSKI DILISIO | NATIONAL SPEAKER, APARTMENT ALL-STAR
Feeling burned out and drained from stressful days and demanding customers? The first step to regain the desire to serve is the awareness that your compassion “bucket” is empty. Move from apathy to empathy and bounce back stronger than ever. Amy will give you 4 strategies to get you back on track and equipped with the techniques to regain a new caring outlook.
THE GROWTH ECONOMY
TONI BLAKE | OWNER, TOTALLY TONI
Many cities experience decreased vacancies, and increased rents. Join Toni Blake as she coaches you through this consumer transition with a strategic combination of rent and reputation management. You will discover FREE online marketing resources, innovative marketing tools, tech savvy resident services including fundamentals for building your online reputation and SEO.
THE FINE ART OF PR MANAGEMENT AND CRISIS COMMUNICATION: MAINTAINING TRUST & YOUR IMAGE
RUSSELL MACK | PROFESSOR STRATEGIC WRITING, WRITING AND EDITING, COMMUNICATION LAW AND PR, TCU
When it comes to the unexpected you must be prepared to react, respond, and rectify. Adequate communication with your stakeholders is paramount to maintaining trust and the image of your company and asset. Whether dealing with an internal or external crisis you must communicate properly and thoughtfully, providing enough information to keep everyone informed, but not so much that it infringes on anyone’s privacy or causes reason for panic. During this session Professor Mack will analyze various multifamily situations and guide you through the proper communication.
1:10 PM | afternoon BREAK-OUT SESSIONS
HOW TO DEVELOP A LEADERSHIP CULTURE
ROMMEL ANACAN | PRESIDENT, THE RELATIONSHIP DIFFERENCE
Developing a team of leaders that can lead is difficult. That’s why so many good people get burned out, discouraged and frustrated in their leadership roles. Unfortunately, this cycle won't fix itself. The great news is you CAN do something about it. Join Rommel as he helps you to feel more clear, confident and ready to create the leadership culture you need to win!
THE DRAMA TRIANGLE – 10 PROVEN WAYS TO END CONFLICT QUICKLY
TONI BLAKE | OWNER, TOTALLY TONI
Managers will spend 30-40% of your time spent on conflict resolution. By learning how to identify and handle drama, managers can prevent some conflicts from occurring and resolve those that do! The quality of our relationships and how we deal with challenges plays a vital role for success in the workplace. Toni Blake will show you a series of simple repeatable solutions, collaboration techniques, resources, and tools to reduce conflict. Save your precious time and energy for productive collaboration with your team and bring the DRAMA Curtain down in your office!
PROPERTY MANAGEMENT SELF CONFIDENCE
MATT EASTON | FOUNDER, LEASING UNIVERSITY
As a residential property management professional you are part of an industry that generates $99.449 billion in annual revenue in the US and here in Dallas, you are part of the second of largest market in the US. That is something to be proud of! So why not be the best at what you do and enjoy doing it? During this session, Matt Easton will explain how to be the confident rock-star property management professional you were born to be!
FACEBOOK & LINKEDIN: SEEK CONNECTIONS & LEGAL OFFICE
JENNIFER OWEN | ATTORNEY, HIGIER ALLEN & LAUTIN
Facebook and LinkedIn are perfect for making professional and personal connections, but not always the best when seeking advice on matters of multifamily. There are several pitfalls associated with seeking advice online when it should be directed to your legal counsel, such as leaving yourself open to a hefty lawsuit. This session will provide various examples of social media posts that seek advice from their professional network and explore better ways to handle the situation and where one should direct their questions.
60 IDEAS IN 60 MINUTES
LISA TROSIEN | SPEAKER, THE APARTMENT EXPERTS
Come learn the latest and greatest leasing, marketing, resident retention, staff motivation and customer service techniques that have been successfully utilized in the multifamily housing industry. From California to Florida and all states in between, the Apartment All Stars have seen what's working in our amazing industry, and they’re here to share it all with you in a power-packed hour!