Be Our Guest: Disney Magic for Customer Service
In-Person
INSTRUCTED BY
Jessica Brooks, CALP, CAM, Account Manager, Artisent Floors
RECOMMENDED FOR
All Multifamily Professionals
ABOUT THE PROGRAM
Eligible for 3 CEC
Ready to transform your customer service into a truly magical experience? Imagine welcoming every customer like a cherished guest, creating a warm and inviting atmosphere that leaves a lasting impression. Inspired by the legendary Disney approach, Jessica Brooks will guide you on a journey to create magical moments and exceptional customer interactions.
In this class you will learn how to:
- Craft unforgettable first impressions: Learn how to make customers feel valued and welcomed from the moment they step in.
- Engage all five senses: Discover how to create a truly immersive and enchanting experience for your customers.
- Navigate the Quality Service Compass: Use Disney's proven framework to deliver consistently exceptional service.
Jessica Brooks, CALP, CAM, Account Manager, Artisent Floors
With over a decade of experience in the multifamily industry, Jessica Brooks has honed her skills in leasing, management, and operations. In March 2024, Jessica transitioned to the vendor side, joining Artisent Floors. This new role allows Jessica to leverage her industry knowledge to provide exceptional service to clients. Committed to continuous learning and development, Jessica is currently pursuing a business and marketing degree to further enhance her expertise and support others in their professional journeys.
Outside of work, Jessica is a dedicated mother of three teenagers and a proud pet owner. My passion for helping others grow and succeed extends beyond the workplace.
Registration Information and Policy:
All employees of AAGD Member Companies can create a login to gain access to member benefits. To learn how to create a member login, click here.
You must be logged into your individual account to unlock Member or Apartment Academy rates and the invoice payment option. Non-members will receive the non-member rate and be required to submit immediate payment with a credit card.
Confirmation e-mails will be sent when registration is completed, but are not guaranteed to be sent due to incorrect emails, security filters, etc.
By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos and other media concerning the event, without compensation to you.
Cancellation Policy:
All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail. Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.
Thank You To Our Sponsor:
Program Pricing:
Apartment Academy $0
Member $109
Non-Member $129
Contact Us:
For questions or more information, e-mail education@aagdallas.com or call us at (972) 385-9091.