Would You Let Your Mom Move-In? From Moved Out to Made Ready (In Person)

Instructed by:
Jimmy McClung, CAMT, ARM, CPO, NAAEI Faculty, EPA Proctor, Maintenance Support Supervisor, Luma Residential

Recommended for:
All maintenance and make-ready technicians  

NAAEI CEC Eligible:
3 CECs

Class Description:
Resident retention begins the day they move-in, therefore, everyone should have their expectations met and exceeded when they first walk into their new home.  But how can you guarantee a stellar experience when things go wrong or get missed?  By having a detailed and efficient make-ready process that begins the day a notice to vacate is received, that’s how!  Join Jimmy McClung as he helps you to develop and refine your make-ready process so that even the most difficult turn becomes a 5-star experience.

In this class you will learn:

• How to properly prepare for a make ready
• Effective and thorough practices for walking move-outs
• Tips and tools to complete make readies in-house
• How to ensure every make ready is 5-Star ready

About the Instructor:
Jimmy McClung, CAMT, ARM, CPO, NAAEI Faculty, EPA Proctor, Maintenance Support Supervisor, Luma Residential

Jimmy serves as Maintenance Support Supervisor for Luma Residential located in Dallas, Texas. In his current role as Maintenance Support Supervisor, Jimmy oversees daily responsibilities of each communities’ maintenance teams and designs training programs that are structured around maintenance efficiencies that will help to guide his teams to excellence. In 2019 Jimmy received the AATC Lone Star Award winner for Regional Maintenance Supervisor and was also an AAGD Sapphire Award Winner.  He has also been awarded the TAA Mary Williams Award and the NAA Paragon Award.  Jimmy serves on the Maintenance Advisory Board for AATC, TAAEF Maintenance Council and is an instructor for the CAMT Program and additional maintenance courses for multiple apartment associations in Texas. Jimmy holds both his CAMT and ARM designations.

Registration Information and Policy: 
All employees of AAGD Member Companies can create a login to gain access to member benefits. To learn how to create a member login, click here.

You must be logged into your individual account to unlock Member or Apartment Academy rates and the invoice payment option. Non-members will receive the non-member rate and be required to submit immediate payment with a credit card.

Confirmation e-mails will be sent when registration is completed, but are not guaranteed to be sent due to incorrect emails, security filters, etc.

By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos and other media concerning the event, without compensation to you.

Cancellation Policy: 
All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail.  Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.